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People are ready to be back together in the world – and they are looking for experiences. It’s an experience economy, and have you noticed that that memorable interactions (in a positive way) bring delight? Whether you’re in manufacturing, nonprofit, or direct service, turning routine exchanges into experiences through imagination can build loyalty and satisfaction….

The Only Two Things that Money Can’t Buy
Spotify took me on a strange journey to John Denver B-sides today. I stopped working when I heard: “There’s only two things that money can’t buy and that’s true love and homegrown tomatoes.” ~ John Denver. My initial reaction was… “What the h***?” And I reached to change the song. But I like John Denver…

The Business Card Comeback: Building Connection in a Digital Age BUSINESS CARDS ARE BACK BABY!!
Last week at the Canadian Meeting and Events Expo 2024, I experienced something that surprised me: the resurgence of business cards. Despite having an electronic business card and knowing how to connect via LinkedIn QR codes, I found myself gravitating back to the traditional, physical exchange of business cards. Why, in an age dominated by…

What is Resilience?
Resilience is so much more than bouncing back. When we ask for a definition of resilience in our workshops, people always nail the first component. Resilience is the ability to bounce back after adverse experiences, trauma or stress. But there are actually TWO components to resilience. Resilience is: 1) The ability to bounce back 2) The ability…

How do you feel about Monday morning on a Sunday night?
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Unlocking Creativity: How Communication Sparks Imagination in Teams
You might not think communication requires imagination, but it does! Think about the last time you tried to share a new idea or solve a tricky problem with your team. Did you just state the facts, or did you use stories, examples, and a bit of creativity to get your point across? Chances are, it…