Who Should Attend This Course?
Anyone who wants to improve assertiveness and conflict resolution skills.
By the end of this workshop, you will be able to:
- Understand the benefits of being assertive not aggressive.
- Communicate clearly and assertively.
- Listen intentionally.
- Analyze and handle conflict with more confidence.
- What is assertive communication?
- Positive language, tone and body language.
- Managing emotion for yourself and others.
- Questioning and listening during conflict situations.
- Finding win-win situations.
- Techniquest to communicate assertively.
Questions? Ready to Enroll?
We’re happy to answer any questions you may have and get you started with your course!