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You Can’t Create a New Future if You Can’t Imagine It
ByTheresaHave you noticed it? Everywhere you look, people seem more lethargic, disengaged, and less empathetic than ever. At work, in our communities, and often even at home. And we are going to really be able to envision a different future for ourselves and lean into creating it if we are going to pull out of…
How Can Imagination Provide Our Customers an EXPERIENCE Instead of Just Service?
ByKailahPeople are ready to be back together in the world – and they are looking for experiences. It’s an experience economy, and have you noticed that that memorable interactions (in a positive way) bring delight? Whether you’re in manufacturing, nonprofit, or direct service, turning routine exchanges into experiences through imagination can build loyalty and satisfaction….
How a Tiny Duck Brightened My Day: The Power of Small Gestures in Building Positive Corporate Culture
ByTheresaSometimes the largest impacts come from the smallest things. Yesterday was my birthday and after some morning festivities I was a bit scrambly getting to my office. I was thinking about all the work I had to catch up on after being on a conference circuit for a few weeks and how to get it…
The Only Constant is Change and We are Ready
ByKailahLast week, I had the privilege of working with CMHA Hastings Prince Edward, helping teams embrace change and use it to drive forward. And here’s the truth—work, and the world, is changing, for all of us. For ourselves, our families, our clients. But let’s be real… hasn’t it always been? For years, we’ve been navigating…
Innovative Product Development Through Imagination
ByKailah“To invent, you need a good imagination and a pile of junk.” – Thomas Edison The launch of our new Imagination course is well underway, and it has been a BLAST. We know that most adults report that they use their imagination less than when they were children. When we ask them why, they often…


